Reservation Policy

BOOKING POLICY

  • Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
  • Rooms will be held on confirmed basis subject to guarantee either by the company in writing or by credit card.
  • All the non guaranteed reservations will be released by 24 hrs prior to the date of arrival.
  • Any early departure would be liable to pay room night charges for the one night booking period
  • Extra mattress will be provided for triple occupancy bookings.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled.
  • Extension of stay will be subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.


PAYMENT POLICY

  • For Advance Bookings Guest need to pay some percentage of Booking amount while booking.
  • All pay at Hotel bookings are payable at the time of Check-In.
  • For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.



Early Check-In/Sunrise Check-in

Early check-in will be subject to availability. Our standard check-in time is 12 noon. Extra charges will apply as per below policy:

Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM 25% to 40% charges payable as per room rates of the previous day, depending on availability
Between 10 AM and 12 Noon Complimentary if Rooms are available

*The above does not include charges for breakfast.

Late Check-out (subject to availability)

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time Late Check-out Charges
Between 11 AM and 1 PM Complimentary
Between 1 PM and 5 PM 20% to 50% charges payable as per room rates of the next day, depending on hotel policy
After 5 PM 100% charges payable as per room rates of the next day

Our Policies

Address

  • Metroplaza Hotel
  • Attavar Road
  • Near Railway Station, Mangalore
  • Karnataka 575001

Contact Info

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